Terms & Conditions

1. Introduction

These terms and conditions govern the relationship between Ridgeway Travels ("we", "us", "our") and the client ("you"). By requesting our services or making a booking, you agree to be bound by these terms.

2. Booking & Deposits

A booking is only confirmed once we have received the required deposit and issued a formal confirmation invoice. Until this point, prices and availability are subject to change by the third-party providers.

• Deposits are generally non-refundable unless stated otherwise by the service provider.
• Final balances must be paid by the date specified on your invoice.
• Failure to pay the balance on time may result in the cancellation of your booking.

3. Cancellations & Amendments

If you wish to cancel or amend your travel arrangements, you must notify us in writing. Please be aware of the following:

Service providers (Airlines, Hotels, Cruise Lines) have their own cancellation policies, which we are obliged to enforce. In addition to provider fees, Ridgeway Travels reserves the right to charge an administration fee for significant amendments to a confirmed itinerary.

4. Travel Documentation

It is your responsibility to ensure that all travel documents are in order before departure. This includes:

• Passports with at least 6 months validity remaining.
• Necessary visas and entry permits for your destinations.
• Evidence of required vaccinations or health declarations.

5. Insurance

We strongly recommend that all clients take out comprehensive travel insurance at the time of booking. This should cover cancellation, medical expenses, personal accident, and loss of baggage.

6. Limitation of Liability

As an agent, Ridgeway Travels is not responsible for the acts or omissions of the service providers. We will, however, provide reasonable assistance in the event of a dispute or service failure during your travels.